We hope you will never have reason to complain about our services, but if you do we will try our best to rectify any issues. Once we have received a complaint, we aim to review and respond to it with an email within 48 hours.
From 8am to 5.30 pm Monday to Friday
(Calls are free from mobile phones and landlines)
We always try and get back to you within 48 hours
Send your email to firstname.lastname@example.org
PO Box 1515
You may report complaints in reference to the Tappily product, policies or services via any of the above methods.
As a lender our services are subject to the jurisdiction of the Financial Ombudsman Service. If you have a complaint about our service you should write to us and we will endeavour to resolve it as soon as possible. If we do not respond within a maximum of 8 weeks or you disagree with our response, you have the right to refer this agreement to:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall