We hope you will never have reason to complain about our services, but if you do we will try our best to rectify any issues swiftly. We aim to review your complaint and send an acknowledgement email within 48 hours of receipt.
You may report complaints in reference to the Tappily product, policies or services via any of the following methods.
From 8am to 5.30 pm Monday to Friday
(Calls are free from mobile phones and landlines)
PO Box 1515
As a lender, our services are subject to the jurisdiction of the Financial Ombudsman Service (FOS). If you have a complaint about our service please contact us and we will endeavour to resolve it as soon as possible. If we do not provide a full and final response within 8 weeks, or you disagree with our response, you have the right to refer your complaint to:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall